Return Policy

New and unopened items may be returned within 30 days of delivery, with limited exceptions.  Confirmed returns are processed within two weeks of receiving the items.  This time does not account for traveling time.  If you need to return an item, please send us a message, and we’ll be happy to help process your RMA (Returned Merchandise Agreement).  A 15% restocking charge may be charged for returns of non-defective items.  You will receive email confirmation when your requested has been verified and processed.  

Warranty

Quality Guarantee

Tek Tools believes in the quality of the products that we sell and the refurbishment work that we do.  We want you to have the same confidence in the equipment you purchase and the knowledge that you are receiving equipment that you can trust in your mission critical environments.  If anything goes wrong with the hardware you purchase, we will fix it for you. 

Tek Tools believes in what we do so much that we offer a 2-Year Next Business Day Replacement Warranty standard on all custom configured equipment.  Individual component sales receive the same great service with a standard 1-Year warranty. 

If you have any part failure, (e.g., power supplies, hard drives, RAM, etc.), just reach out to us, or your sales rep and we’ll get the ball rolling on replacing the failed part.  We will try with all our might to replace the failed part the next day (Continental US only). 

We’ll work with you over the phone or email to troubleshoot and diagnose the problem and make sure we get you the correct parts the first time.

If you have any questions, please feel free to reach out to one of our knowledgeable sales reps.

Extended Warranties

2-Year warranty too short?  We add additional warranty up to 5 Years.

  • 3-Year NBD Parts Replacement Warranty, Add 5% to Cost of Goods
  • 4-Year NBD Parts Replacement Warranty, Add 10% to Cost of Goods
  • 5-Year NBD Parts Replacement Warranty, Add 15% to Cost of Goods

Ask you’re a sales rep!

Manufacturer Transferable Warranties

In some cases, there may be original manufacturer warranties remaining on refurbished and used items that Tek Tools sells.  In some (few) cases these warranties are transferrable to new customers.  Ask a sales representative for specific information of equipment you intend to purchase.

Download our Full Terms and Conditions